Most home owners are uncertain about how to select a professional contractor because it is done do infrequently.

Adding to the confusion are the scores of unprofessional contractors who believe that the only way to obtain work is by being the low price. Such contractors are more concerned with obtaining work than with solving their customers problems.

No two jobs are exactly alike. A professional contractor will seek to learn what you need and/ or desire. He will listen to your comments and questions.  He will ask questions and make recommendations suited to your situation.

References: When considering a prospective contractor, request a couple references and check them out. If possible, go out and look at some finished projects. When checking the references here are some questions for you to consider:

• Did the contractor keep to the schedule and the contract terms?
• Was the job finished on time?
• Were there any surprises during the job?
• Did you find it easy to get in contact with the contractor while the work was in progress?
• If you had this work to do over again, would you hire the same contractor?
• Did the contractor listen to you when you had a problem, and seem concerned about resolving it?
  

Promptness: A contractor who keeps the appointment for an estimate is more likely to arrive promptly for the job and complete the project on time.

Communications: How a contractor responds to phone calls can be an indication of your ability to contact him after the work begins. If you must wait days for a return phone call, will the same occur after the job starts?

Trust: A contractor may be at or in your home for a week or longer. Be certain that you feel comfortable with him or other employees.

Including Materials or Not: It may be less expensive for you to get the materials yourself.  Make a comparison before you decide to allow the contractor to include materials in the contract.  The quality and cost of the materials is a big consideration and lack of availability can delay a project.

Bids or Estimates: A bid is an offer to do work for a specified amount.   This amount is determined before the project begins.  An estimate is an amount that will change (usually up) as the project develops.

• If possible, obtain a bid from at two or three contractors for the work you need, but be careful not to automatically accept the lowest price.
• When the contractors look at the project, listen to their input. Experienced contractors can often point out unseen problems or suggest more efficient ways to do things.
• Make sure all bids are based on the same set of specifications.   If you find a variation if quotes discuss the details of the project with each contractor and make sure you understand the reasons for any variations in price.  If materials are included the type or quality of materials could be factor.
• Get it in writing?  The scope of work should be clearly defined.
  

Price: When considering the cost of services make sure that you compare bids based on the same set of specifications.  Compare written estimates not verbal promises. The lowest price may not be the best deal. Beware of any quote or bid substantially lower than the others. It probably indicates that the contractor has made a mistake or is not including all the work quoted by his or her competitors. You may be headed for a dispute with your contractor if you accept an abnormally low bid (they may surprise you with unforeseen charges once the work begins).  

Payment of Services: Is the job to be paid for only after substantial completion? When a contractor requests partial payment before work begins, it is usually a sign of insufficient credit or under-capitalization. Either or both could lead to problems.

License: Some municipalities may require a contractor to have a license. It is important to make sure that any license presented to you is valid, and that it belongs to the person with whom you are dealing.

Insurance: Ask for a copy of the contractor’s insurance coverage. Your contractor should have two types of insurance in order to protect you while the work is being done.

• General Liability Insurance: Covers any accidental damage that could occur on your property or on your neighbours property during the job.
• Workers Compensation Insurance: Covers possible work related injuries that may be incurred by the contractor on the job site
  

Warranty: A professional contractor will stand behind his work and will offer a written warranty. However, if the company goes out of business (or can't be located), your warranty is useless. The stability of the company is as important as the warranty.  Take into consideration how long the contractor has been in business. Statistics indicate that most contracting failures occur within the first years of operation.

The Contract: The contract binds you and the contractor to the project. All contracts should be in writing. It should include everything you have agreed upon and the extent of the work to be done. Be as specific as possible and keep a copy of the contract for your records. The contract should include the final cost and payment dates. A contract should contain the following sections:

• Outline of Work: Should provide a clear definition of all work that is to be done.
• Schedule: Clearly indicate the date the job will begin. State hours to be worked, and an estimated job completion date.
• Insurance: Should indicate that contractor has insurance, the name of the insurance company, and any supporting documents.
• Warranties: Ask that all written warranties be provided for workmanship.
• Payment: It is normal for contractors to request a down payment. However, all contractors have their own policies. Some expect 1/2 down to start and the other 1/2 to be paid upon completion. Prior to any final payments, confirm that the work has been completed to your satisfaction.
• Other Issues: Some specific issues to address may include the equipment on the lawn, damaged household items, cleaning up, removal of   debris, and working hours.  Make sure these issues are to your satisfaction.
  

Keep a Job File: You should keep all papers relating to your project on file (the contract, bills and invoices).

Please contact us if you have any further questions about hiring a contractor, we’ll be happy to offer you advice.

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